Delima Iluh Damayanti 

Program Studi Ilmu Administrasi Negara Sekolah Tinggi Ilmu Administrasi Pembangunan Jember 

Asmuni 

Sekolah Tinggi Ilmu Administrasi Pembangunan Jember 

Imam Sunarto 

Sekolah Tinggi Ilmu Administrasi Pembangunan Jember 

DOI: 

ABSTRACT 

This research discusses employee performance analysis in providing population administration services in Tokelan Village, Panji District, Situbondo Regency. In providing services to the community, it can be seen that there are complaints from the community regarding the services provided by village officials. This research aims to determine the performance capabilities of village office employees and determine the factors that hinder the performance of village office employees in providing population administration services to the Tokelan village community. Employee performance is the level of success in completing activity strategies in achieving target goals. Public service is the provision of services for the needs of people who have an interest in an organization. Population administration is a series of structuring activities in publishing population documents and data. This research method uses qualitative methods. The research results show that employee performance is not good enough in providing administrative services to the Tokelan village community. Services that tend to be not optimal include administrative services. The inhibiting factor is the level of discipline during working hours which is not by applicable regulations. So, the performance of employees in providing population administration services in Tokelan village has not yet run optimally, especially in providing good services to the community due to various kinds of problems.        

Keywords: Employee Performance, Population Administration Services, Tokelan Village